FAQ'S

Ticket Purchase and Pick up

Can I use my ticket for a total of 24 hours of rides over several days?

No, the 24-hour timer starts once the ticket has been printed.

How far ahead should I make arrangements?

It is never too early to organize your trip so we encourage you to book early. Whether you book your tickets a year in advance or buy the same day, your ticket validity time starts from the moment you print your physical ticket.

What forms of payment does Go New York Tours accept?

If you book online, we are able to accept Visa, MasterCard, Discover, Amex, and PayPal. If you come to our visitor’s centers, or wish to purchase your tickets from our uniformed street agents, you will be able to use cash, travelers checks, Visa, MasterCard, Discover and AMEX.

How do I get my physical tickets if I make an online purchase?

After completing your online purchase, you will be redirected to a page, where you can view and print your voucher. Please note that an order confirmation, with a link to your online voucher page, will also be e-mailed to you within two hours of completing your purchase. You can either print or save your voucher number until the day of your travel. When you arrive in NYC, you can show your voucher (or a confirmation email) to any of our uniformed street ticket agents, or bring them to our visitor’s centers, and a Go New York Tours employee will be able to print your physical tickets free of charge. Printed instructions on how to redeem your online vouchers are also included on your voucher page, as well as on your confirmation email.

Where do I pick up my sightseeing tickets that I purchased online?

You can pick up your tickets at one of our Go New York Tours Visitor Centers located at:
42 ST (42nd and 5th Ave next to Bank of America), New York, NY 10017
892 9th AVE, New York, NY 10019 (between 57th and 58 ST)

What should I do if I don't receive my confirmation email after making an online purchase?

After your complete your online purchase you will be redirected to a confirmation page with your voucher number on it. If you do not receive a confirmation email, please print this confirmation page, or just call our local number when you arrive in NYC, and we will find your reservation based on the last four digits of your credit card. After that you can redeem your tickets following the steps described in FAQ number 4.

Where can I buy tickets in New York City?

Although we strongly encourage you to buy your tickets in advance on our website you can also purchase tickets at any of our convenient Visitor’s Center locations:
E 42 ST,(42nd and 5th Ave next to Bank of America) New York, NY 10017
892 9th AVE, New York, NY 10019 (off of 58 ST)

Or from any of our uniformed ticket agents. We have over 250 street ticket agents roaming the streets of New York City. We recommend the following locations as most likely to find our agents:
Macy’s (34th street and Broadway)
Times Square South (42nd and Broadway)
Times Square North (7th Ave and 49th)
Central Park, Central Park South between 6th Ave and 7th Ave
If you purchased a Voucher at your Hotel, you will need to complete your purchase and ticket pick-up at one of our above locations or with a Ticket Agent.

Do I get discounts if I purchase the tickets online?

Yes, you can save up to 50% if you book your ticket in advance on our website.

Are tour tickets purchased from your website refundable?

No, tickets purchased online for our tours are non-refundable. However, our tickets can be used up to two years after the date of purchase.

When does the clock on the timed packages start?

For any double decker pass that you purchase, the duration of the pass starts from the time you redeem you online voucher for a printed ticket.

Can I board the bus with only my online voucher?

No. You will need a printed ticket in order for you to board our buses. You can print your tickets with any of our street ticket agents or at our conveniently located Visitor’s Centers:
E 42 ST, New York, NY 10017
892 9th AVE, New York, NY 10019 (off of 58 ST)

Can I get on the Downtown Liberty Cruise with a printout of my online voucher?

No, you will need to print your ticket with one of our many ticket agents.



Tours Schedule and Information

Where should I start the tour?

Although you can technically start your trip from any of our Hop-On, Hop-Off stops, we always recommend that you start your trip from the first stop for our tours. The starting point for the Downtown Tour is located at 286 W 46th St (46st between 7th and 8th ave). For complete stop lists of our Hop-On, Hop-Off tours please go to our Route Page.

Are all of your tours Hop-On, Hop-Off?

No. Our Downtown and Uptown Tours are Hop-On, Hop-Off. Our Downtown Liberty Cruise, Brooklyn, Bronx, and Night Tours are non-stop tours.

Do buses run 24 hours per day?

No. Our buses run on a strict schedule, which alternates seasonally. Please check our Double Decker Pass Page or contact our Visitor’s Center for our current schedule or unplanned service changes.

What are your hours of operation?

Our Visitor’s Center, located at E 42 ST, New York, NY 10017, is open from 8am- 6pm, 7 days per week. Our Buses operate 7 days per week on a seasonal schedule, which is tour-specific and can be found on our Double Decker Pass Page. Our Visitor Center, located at 892 9th AVE, New York, NY 10019 (off of 58 ST), is open 7 days a week, 8am-4pm (this location’s hours of operation are also seasonal).

Is smoking or drinking allowed aboard your vehicles?

Smoking and/or drinking is not allowed on any of our vehicles for the health and safety of our passengers, and staff.

Are your vehicles handicapped accessible?

For any wheel chair accommodation please contact our office 24 hours prior to your tour.

Where do the double decker buses stop on your Hop-On Hop-Off tours?

Our Hop-On, Hop-Off stops are conveniently located close to some of the iconic New York City attractions like Empire State Building, Times Square, Grand Central Station, Macy’s, etc. For a full list of our Hop-On, Hop-Off stops, please go to our Route Page.

Do your open-top double decker buses operate in the rain?

Yes they do. Our double decker buses run 365 days per year, rain or shine. We offer complimentary ponchos on rainy days to help keep you dry and you always have the option to travel on the lower level of the bus, which is completely covered. During the winter season, we cover almost all of our double decker buses with a transparent cover, which will keep the wind away and still let you enjoy 360 degree views of New York City.

What does Hop on Hop off mean?

Hop-on, Hop-off means you can hop off the bus at any one of its stops (all stops locations are listed on our Route Map), explore as much as you like, then hop back on the next bus at one of the stops depicted on the map. You have unlimited hop on/ hop offs during the hours specified on your Pass. Buses run approximately every 20-30 minutes for our Downtown Tour and 30-45 minutes on our Uptown Tours.

What are your age requirements for children?

Children under 3 years of age, accompanied by an adult and not occupying a seat, travel complimentary on our Go New York Tours’ buses. Child rates apply to children 4 -12 years old. No child is allowed to ride unaccompanied under the age of 14.

Do your routes cover all of the famous attractions?

Yes, we pass by all of the major iconic NYC attractions. If you would like to visit some of them during your trip, you can add an attraction package and save even more on your next NYC adventure. Please visit our Go Explore Page and pick your attraction package today.

What is your tour schedule?

Our buses schedule is tour-specific and subject to seasonal change. Please find more information on our Double Decker Pass Page.

When does the first tour start, and when does the last hop-on, hop off tour ends?

This answer may vary depending on the season(please visit our Double Decker Pass Page for current schedules), but our first tour starts at 8am (the Downtown Tour) and our last hop-on, hop-off tour ends at 5pm(Spring 2016). Our last tour ends as late as 10pm (this is our Night Tour which is a non-stop tour).

Do you operate every day?

Yes our buses run 365 days per year.

How long are your tours?

Each tour has a different duration, but on average, our tours are between 2- 2.5 hours long.

What is the difference between hours of operation and ticket validity?

Ticket Validity is the period, during which you can use your ticket. Hours of Operation is the schedule on which our buses run daily.

What languages (besides English) you have on the buses?

On our Downtown Tour, we also have Spanish, Italian, German, French, Russian, Portuguese and Chinese. Our Brooklyn, Night and Uptown Tours are only available in English.

Where can I find service information about the seasonal or unplanned schedule changes?

You can call our Visitor’s Center for the latest information on any seasonal or unplanned service changes or go to our Route Page.

How are the bus stops designated?

Each bus stop is designated on the map with a nearby landmark- whether a storefront, or a street corner, the landmarks are not easy to miss. If you are unsure whether you are standing at the right spot, please feel free to call our office and we will direct you to the right place.

Can I hop-on or hop-off anywhere along your routes?

No, we can only stop at our designated stops. Please refer to our Route maps for all stops along our routes..

Do you offer tours to other cities?

Not yet but hopefully soon!. Follow us on Facebook or Twitter to receive the latest updates and news for Go New York Tours!

Are any attractions included in the price of the Double Decker Bus Pass?

No, your bus pass gives you access only to our double decker tours. However, you can add an attraction package to any of our bus passes and save up to $200! To choose an attraction package go to our “Go explore” page.* This option is temporary unavailable.

How do I get to the Downtown Liberty Cruise?

Our Downtown Liberty Cruise starts at Pier 36, located at 299 South Street. Walk from stop 15:
- Walk across City Hall Park to Park Row Street.
- Cross to the East side of Park Row Street toward Frankfurt Street.
- Turn left onto Park Row Street and make an immediate right onto Frankfurt Street.
- At Pearl Street, make a right and then continue left onto Dover Street.
- Turn left onto East River Bike-way
- Turn right at Clinton Street. Continue straight to Pier 36.

Does the Downtown Liberty Cruise dock at Liberty Island so that we can walk to the Statue of Liberty?

No, our Downtown Liberty Cruise does not dock on the actual island, however, our route passes right in front of the island, close enough for you to take the best pictures.

Can I purchase tickets directly from the pier? Is the price different from the online price?

Yes, you can purchase tickets directly at Pier 36 (299 South Street). The price will be higher than our online specials. Payment at Pier 36 for Tickets is Cash Only.

How do I determine what bus I take? What does your bus look like?

Our buses are red in front and include our Top View Tours logo. Some of our buses might be wrapped with Partner Advertising. The front of the bus will always be red.



Groups and Charter Information

What is a charter and how much do they cost?

A temporary lease of our vehicle and driver is called a Charter. This is when a group wants to take a customized trip with their own tour guide. Chartering is generally a very economical way to travel as a group. Charter prices depend on the route, the group size, as well as the date and time requested. We invite you to submit a request for a free quote with no obligation. Request a Quote.

What kind of vehicles are available for charter?

We operate modern, clean, and carefully maintained state-of- the-art fleet of 48-83 seating capacity Double Decker buses.

Who drives your vehicles?

We take tremendous pride in our professional drivers. They are specifically trained and must complete medical reviews, background checks, driving record checks, extensive training, drug and alcohol testing, as well as safety meetings.

Do you pick up at my hotel?

Courtesy hotel pickups are provided for charter groups of 25 or more. To prearrange the pick up please call us at 212.664.0300

Do you offer a student discount?

Regrettably, we do not offer discounted student tickets to individuals. However, please inquire about our preferred rates for school groups with our Go NY Group Sales team at 212.664.0300 or fill in a request here. Groups and Charters.

Do you provide group discounts?

Groups of 10 or more are entitled to a 10% discount on Go New York Tours. Please contact us at groups@gonytours.com to coordinate group services.

Do you offer airport transfers?

Please contact us at 212.664.0300 for further information.

How does a Group book in advance?

For Groups and Private double-decker Charters, as well as for group tickets and pick-ups, please contact our us at 212.664.0300 or complete the quote form today.



Partnerships and Advertising

How can I place advertisements on your buses?

Please contact our Marketing Department for further information at marketing@gonytours.com or call our office at 212.664.0300.

Do we allow third party advertisements on our vehicles?

Yes we do. Please contact our Marketing Department for further information at marketing@gonytours.com or call our office at 212.664.0300.

How can I place advertising online or on your brochure?

Please contact our Marketing Department for further information at marketing@gonytours.com or call our office at 212.664.0300.